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Free delivery is available for all UK orders of £40 or more. Free delivery orders will be delivered using our standard delivery method and typically take take 2-4 business days.
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us here.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions here.
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right.
Unfortunately we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item here.
Notwithstanding the above, if the item is being shipped to the European Union, you have the right to cancel and/or return your order within 14 days for any reason and without any justification. As above, your item must be in the same condition that you received it, unused, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days pass once we’ve approved your return, please get in touch here.
An item that was received as a gift can be returned based on the above although refunds can only be made to the original payment method with which the gift was purchased.